Privacy Policy (GDPR)

Last Updated: April 07, 2025

1. Introduction

Sevia, a division of KeyTech ("we," "us," or "our"), is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, custom CRM solutions, automation services, or interact with us (collectively, "Services"). Please note that GDPR compliance may vary depending on the specific custom solution we provide to you, and additional details will be outlined in our service agreement where applicable.

2. Data Controller Information

We are the data controller responsible for your personal data. Our contact details are:

  • Company Name: Sevia (part of KeyTech)
  • CVR: DK44667282
  • Email: sebastian@sevia.dk
  • Phone: +45 61284671
  • Address: Hornebyvej 66, 3100 Hornbæk, Denmark

3. Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, job title, company name.
  • Contact Data: Email address, phone number, billing or business address.
  • Technical Data: IP address, browser type, device information, and usage data when you visit our website or use our Services.
  • Business Data: Information you provide to us for CRM customization or automation, such as client lists, transaction records, or workflow preferences.
  • Communication Data: Correspondence with us via email, phone, or support channels.

We collect this data when you register for our Services, interact with our website, or communicate with us directly.

4. How We Use Your Data

We process your personal data for the following purposes, based on lawful grounds under GDPR:

  • To Provide Services (Contractual Necessity): Developing and delivering custom CRM solutions and automations, managing your account, and providing support.
  • To Improve Services (Legitimate Interest): Analyzing usage data to enhance our offerings and user experience.
  • To Communicate (Consent or Legitimate Interest): Sending service updates, responding to inquiries, or informing you about relevant offerings (with your consent where required).
  • To Comply with Legal Obligations: Fulfilling tax, accounting, or data protection requirements.

5. Data Sharing and Third Parties

We may share your data with:

  • Service Providers: Third-party vendors (e.g., cloud hosting providers like AWS or Azure) that assist us in delivering our Services, acting as data processors under strict agreements.
  • Business Partners: Real estate firms or collaborators, only with your consent or as part of a contracted service.
  • Legal Authorities: When required by law or to protect our rights.

We ensure that any third parties comply with GDPR and maintain appropriate safeguards for your data.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), such as to cloud servers in the United States, we use Standard Contractual Clauses (SCCs) or rely on adequacy decisions to ensure GDPR-compliant protection.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Active Clients: For the duration of our contractual relationship and up to 5 years after, as required by Danish tax and accounting laws.
  • Inquiries: For 1 year after resolution, unless further retention is justified.
  • Technical Data: For 6 months, unless aggregated for analytics.

After these periods, data is securely deleted or anonymized.

8. Your Rights Under GDPR

As an EU data subject, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data ("right to be forgotten"), subject to legal exceptions.
  • Restriction: Limit how we process your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Revoke consent at any time where processing relies on it.

To exercise these rights, contact us at sebastian@sevia.dk. We will respond within one month, extendable by two months for complex requests.

9. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. We use:

  • Essential Cookies: Necessary for website operation.
  • Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics).

You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy (if applicable, or integrate here).

10. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no system is entirely secure, and we cannot guarantee absolute protection against breaches.

11. Complaints

If you believe we have mishandled your data, you may lodge a complaint with us at sebastian@sevia.dk or with the Danish Data Protection Agency (Datatilsynet):

  • Website: www.datatilsynet.dk
  • Email: dt@datatilsynet.dk
  • Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here, with the "Last Updated" date revised. Continued use of our Services after changes constitutes acceptance.

13. Contact Us

For questions or to exercise your GDPR rights, please contact us at:

  • Email: sebastian@sevia.dk
  • Phone: +45 61284671
  • Address: Hornebyvej 66, 3100 Hornbæk, Denmark